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Compensation payments increased after Storm Arwen power cuts

Extra compensation will be paid to tens of thousands of customers left without power following Storm Arwen.

The extreme conditions, deemed a “once in a generation” weather event, on November 26 affected 135,000 Scottish and Southern Electricity Networks (SSEN) customers, mainly in north east Scotland, with the last homes only reconnected nine days later.

SSEN said it will add a 20% goodwill payment to the statutory compensation values set by energy regulator Ofgem.

A £700 cap on compensation was lifted last week, allowing those affected to claim £70 for each 12-hour period they are left without power, after an initial £70 for the first 48 hours.

SSEN said the 20% enhancement means customers will receive up to an additional £210 depending on how long they were without power.

When combined with the removal of the £700 payment cap, this will mean an extra £560 in total for those last to be reconnected.





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